Case Study

Question: Discuss about the Case Study. Answer: Introduction Doc billing system is a company that offers support to patients in terms of offering the necessary services that the patients require. However, Doc billing system has been experiencing challenges in its operations hence this paper seeks to point out the various challenges and problems that the company is facing and also recommend on the structure reorganizations that may help it become more efficient. Problems and Challenges There are various challenges and problems in this system, first, there is little and poor communication between the managers and their teams as seen in the conversation. According to Carlos ( a senior insurance consultant) a meeting is yet to be convened by Dana ( a manager). Dana is yet to meet her team members three months into the job. Doc system billing is also experiencing financial problems which have affected negatively on the productivity of the employees. The company can offer better services if they employed more staff to deal with the many cases arising(DePamphilis, 2008). However, Jim has told Dave that the company has no money to hire more workers. As it stands now one of the challenges that is brought about by lack of adequate numbers of staff makes the processing times be more longer than it should. According to the manager, they stand to lose clients if they dont reverse this trend and ensure that the processing time is reduced. At the moment, only 80% of the clients of Doc System Inc are satisfied with the services that the company offers. Another problem that the company faces is poor leadership, the directors and managers are not in control of their teams. Jim seems to be the type of leader who doesnt deal with a problem when it supposed to be solved, he postpones the problems and this is evident when he tells Dave to schedule a meeting after a month to solve the current issues. Also, Dana who is in charge of Carlos and Mitchells team has not yet met with them to chat on the way forward for her team. This type of leadership is affecting the efficiency of the company. Interventions One of the interventions that can bring change to this company is organizational restricting, The Case above demonstrate the significance of the organization restructuring are: It is of a continuing nature; since the company is subject to constant changes, restructring is an ongoing process new products ways of operating (Blackmore Sachs, 2007). Secondly, It is a means to achieve the objectives of the company.Such as in meetings. Thirdlyit enables activities to be done efficiently Observations About Jim Jim is not an effective leader because he postpones problems instead of tackling them right at the spot. Secondly, Jim is not an approachable leader; this is evident as we can see that Carlos and Mitchell are afraid of expressing what they really feel about the new model when Jim is in the room(Jasper Jumaa, 2005). However, when they are together with Dave, it is easy for them to express how they feel about the new model that is about to be introduced. Conclusion As Dave puts it the company needs serious reorganization so that it can operate in an efficient way. First, the employees need to and the management need to have a structured and honest way of communication. Secondly, allocation of workneeds to be done in a fair way because some employeesareoverworked while others are underworked such as Carlos. The leadership needs to up their game and offer good leadership as well as being decisive and especially Joe.If all these recommendations are executed then the company wil;l turn aroun References Blackmore, J. Sachs, J. (2007). Performing and reforming leaders. Albany: State University of New York Press. DePamphilis, D. (2008). Mergers, acquisitions, and other restructuring activities. Amsterdam: Elservier/Academic Press. Jasper, M. Jumaa, M. (2005). Effective healthcare leadership. Oxford, UK: Blackwell Pub.